Privacy Policy
THE NEILSEN GROUP PRIVACY STATEMENT
The Neilsens Group of companies (Neilsens) is bound by the Australian Privacy Principles (APPs) set out
in the Privacy Act 1988 (Cth).
Purpose of Policy
The Neilsen Group of companies is the leading independent supplier of premixed concrete and extractive products within south eastern Queensland, creating value for our customers and shareholders by market driven innovation in products and services, winning in quality growth markets, inspiration and reward of talented people, relentless pursuit of operational excellence, responsible care for the environment and exemplary safety performance.
Neilsens takes its obligations under the Privacy Act seriously. Neilsens has taken all reasonable steps in order to comply with the Act and protect the privacy of any personal information that we hold. This policy sets out how we do this.
Personal Information
Neilsens appreciates the importance of confidentiality. We will not collect personal information unless the information is necessary to enable us to undertake our core business activities. We will advise you when we are collecting personal information from you, for what purpose we are collecting it, and how we will use it. Personal information may be collected by staff of Neilsens in the context of recruitment, provision of services, payment for services, employment placements, and visits to Neilsens‘website.
Neilsens may collect, use, and store the following personal information in the course of various business activities, including recruitment;
- Your name
- Date of birth
- Address
- Email Address
- Telephone / Fax Numbers
- Career related information provided on job applications and at interviews for a position at Neilsens
- Other information which may be collected when you visit our website to read or download information, which may include your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded.
Neilsens collects, uses and discloses the information in accordance with this Privacy Statement.
Access to and correction of your personal information
Neilsens, in the appropriate circumstances, will provide access to the personal information that we hold about you. We will also correct any errors or update information upon request. If you require access to your personal information, please make an application by contacting the Privacy Officer on the following details:
Privacy Officer
The Neilsens Group
Johnstone Road, Brendale QLD 4500
Ph: (07) 3205 5599
Fax: (07) 3205 7521
Email: info@neilsens.com.au
To obtain access you will have to provide proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is not undermined. There is no charge for making an application. However, if granted access, you may be charged a fee for the time taken to fulfil your request and other associated costs such as printing costs.
Storage
We will take reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Use and disclosure
Personal information is collected for the purpose of:
- monitoring use of our website
- processing payments
- promoting Neilsens products and services
recruitment - selling you any products and services
Neilsens will only disclose this information to:
- our accountants and auditors;
- training providers;
- our IT managers;
- other third parties as required by law or in the delivery of our services.
What happens if you choose not to provide the information?
You are not obliged to give us your personal information. However, if you choose not to provide Neilsens with personal details we may not be able to provide you with the service / sell the product / process your payment in a particular way or process your application for employment.
Access rights
Access will be denied if:
- the request does not relate to the personal information of the person making the request;
- providing access would create an unreasonable impact on the privacy of others;
- the request is frivolous and/or vexatious;
- the request relates to existing or anticipated legal proceedings between Neilsens and the individual making the request, and would not be accessible by the process of discovery in those proceedings;
- providing access would prejudice negotiations with the individual making the request;
- access would be unlawful;
- denial of access is authorised or required by law;
- access would prejudice law enforcement activities;
- access discloses a ‘commercially sensitive’ decision making process or information;
- providing access would pose a serious and imminent threat to life or health of a person; or
- any other reason that is provided for in the Australian Privacy Principles (APPs) set out under the Privacy Act.
How we handle privacy complaints
Neilsens places high priority on effectively dealing with any complaints about privacy that you may have.
Overriding principles
At all times the conduct under this policy will be governed by the following principles:
- All complaints will be treated seriously
- All complaints will be dealt with promptly
- All complaints will be dealt with in a confidential manner any privacy complaint will not affect your existing obligations or the commercial arrangements that exist between Neilsens and you.
Who may complain under this policy?
If you have provided us with personal information you may make a complaint, have it investigated and dealt with under this policy.
What is a privacy complaint?
A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information. This could include matters such as:
- How personal information is collected
- How personal information is stored
- How this information is used or disclosed
- How access is provided
- How accurate the information is that we hold.
What do I do if I have a complaint about privacy practices?
If you have a complaint about privacy please contact the Privacy Officer in writing to:
Privacy Officer
The Neilsens Group
Johnstone Road, Brendale QLD 4500
Ph: (07) 3205 5599
Fax: (07) 3205 7521
Email: info@neilsens.com.au
Complaints procedure
The goal of this policy is to achieve an effective resolution of your complaint within a reasonable timeframe. Once the complaint has been made, the point of contact can then resolve the matter in a number of ways:
- Request further information and investigation: Your initial contact may request further information from you. You should be prepared to give as many details as possible including details of any relevant dates and documentation. This will enable the contact to investigate the complaint and determine an appropriate and useful solution. All details provided will be kept confidential.
- A complaint will be investigated: Neilsens will try to do so as soon as possible. It may be necessary to contact others in order to proceed with the investigation.
- Discuss options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with your contact. The contact could also suggest other solutions or give examples of how the personal information can be revised or stored in a different way.
- Refer to CEO: If your complaint is not resolved at the local level or with the Privacy Officer, it will be referred to the CEO. The CEO will be provided with the history and may discuss the complaint with the employees, or other parties that are involved.
- Resolution: You will be informed of the outcome and the reasons for the decision.If this does not resolve the complaint, the matter may be referred to a mutually agreed intermediary.If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the Office of the Australian Information Commission.
- If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the Office of the Australian Information Commission.
Records relating to complaint
Neilsens will keep a record of your complaint and the outcome.
Further information
If you have any questions about this policy, please contact:
Privacy Officer
The Neilsens Group
Johnstone Road, Brendale QLD 4500
Ph: (07) 3205 5599
Fax: (07) 3205 7521
Email: info@neilsens.com.au
